Privacy Policy

At grameenbd.com, your privacy is very important to us. We are committed to protecting your personal information and using it only in ways that are necessary to provide you with the best possible online shopping experience. This Privacy Policy outlines how we collect, use, and protect your information when you visit or shop on our website.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of personal information:

  • Your name, email address, phone number, and delivery address
  • Your payment information (only processed through secure, third-party payment gateways)
  • Your browsing behavior on our website, including products viewed, pages visited, and order history
  • Any feedback, messages, or inquiries you send us

We may also collect non-personal information such as your IP address, browser type, and device information to help improve our website and services.

2. How We Use Your Information

We use the information we collect to:

  • Process your orders and deliver products to your address
  • Communicate with you about your orders, offers, or customer support inquiries
  • Improve our website, services, and user experience
  • Send promotional emails, offers, and updates (only if you have opted in)
  • Prevent fraud and ensure the security of our website and transactions

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We only share your information with trusted partners when necessary, including:

  • Delivery and courier services to deliver your orders
  • Payment processing companies to handle secure transactions
  • IT and support services to maintain website performance and security

These third parties are required to keep your information secure and use it only for the services they provide on our behalf.

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and improve site performance
  • Analyze site traffic and usage
  • Offer personalized product suggestions and promotions

You can choose to disable cookies through your browser settings, but this may affect how our website functions.

5. Security of Your Information

We use industry-standard security measures to protect your data from unauthorized access, loss, or misuse. All payment transactions are encrypted and processed through secure payment gateways.

6. Your Rights

You have the right to:

  • Access and review the personal data we hold about you
  • Request corrections to inaccurate information
  • Ask us to delete your data, unless we are required to keep it for legal or business reasons
  • Opt out of marketing communications at any time

To make any of these requests, please contact us at: support@grameenbd.com

7. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with the “Last Updated” date.

Last Updated: 23 April 2025